Cancellation Policy

Moving deposits are taken to secure space on an available truck, so if you must cancel your move, please do so as soon as possible. Broker/Booking Fees are NON-REFUNDABLE. Cancellation requests must be in writing and must be received by BUDGET VAN LINES® more than seven (7) days prior to the first requested pickup date. Customers may send cancellation requests by email (dispatch@budgetvanlines.com), USPS, overnight courier or by fax to (888) 850-1904.

Moves cancelled within seven (7) days of the first requested pickup date are NON-REFUNDABLE. Broker/Booking Fees will only be refunded if BUDGET VAN LINES® cancels a customer's move due to carrier unavailability or other circumstances beyond its reasonable control, in which case BUDGET VAN LINES® will also refund the prepayment (deposit). This is the full extent of BUDGET VAN LINES®' liability when it cancels a move.